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Senior & Junior Application Support Engineer

Job Type : Fulltime/Onsite

Compensation :DOE

Experience:6-10 yrs-Senior/3-5 yrs-junior

Location: Chennai, Tamil Nadu

Job Description:

Providing front-end (L1 and L2) support to clients and end users.

Min 6-10 years of demonstrable experience as an application support engineer for an enterprise level software application.

Communicate with the software development team (L3) and clients as required (for Junior)

Consult the software development team (L1), business managers and clients as required (for Senior)

Basic knowledge of server & network setup, hardware technical specifications

Excellent at customer service skills to provide high-level assistance and customer care for Application and Database issues and general user support for the apps.

Experience using Service management tool like Jira and similar

ITSM/ITIL knowledge or experience is a plus

Ensure that application (front-end and back-end) is functioning well, optimally

Basic experience of .Net, MS-SQL, Azure is a plus

Software developer/ coding background is desired

Healthcare domain knowledge is a big plus